Information Technology Support Technician

Hyremote LLC; Oakland (CA); Remote; USD 17,000 - 20,000; Full time

Benefits offered by this job

Weekly salary payments

Remote work

Salary growth

Job summary

Hyremote LLC is seeking an IT Support professional to provide frontline technical help and ensure smooth business operations from a fully remote setup. You will handle user management, password resets, printer troubleshooting, and common IT issues while using Microsoft 365 and Active Directory.

Join a fast-growing IT services team, collaborate with senior staff, and enjoy weekly salary payments and a clearly defined full-time role with standard business hours.

Qualifications

• Familiarity with Microsoft 365 and basic IT support tasks.
• Basic Active Directory and permission management knowledge.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide everyday IT support including user management and password resets.
• Handle helpdesk tickets via voice and chat and escalate when needed.
• Use Active Directory and Microsoft 365 to manage user accounts.
• Troubleshoot software, hardware, and connectivity issues; seek guidance as needed.
• Collaborate with IT team and leadership to resolve requests efficiently.

Skills

IT knowledge

Active Directory

Troubleshooting

Communication

Organization

Printer troubleshooting

Job description

Salary Range: 25,000 to 30,000 rand per month

Join a fast-growing IT services company where you'll play an essential role in keeping businesses running smoothly! As an IT Support professional, you'll provide frontline technical support, troubleshoot everyday IT challenges, and help users stay productive. You'll work alongside experienced IT professionals, gaining valuable hands‑on experience while contributing to a team that delivers reliable technical solutions.

What You'll Do:

• Provide everyday IT support, including user management, password resets, printer troubleshooting, and other common technical issues.
• Manage incoming helpdesk tickets through voice and chat support, troubleshoot basic issues, and escalation more complex requests when necessary.
• Use Active Directory and Microsoft 365 to manage user accounts, access permissions, and account-related requests.
• Troubleshoot common software, hardware, and connectivity issues, seeking guidance from senior team members when needed.
• Collaborate with the FAST Team and technical leadership to ensure support requests are resolved efficiently.

Who You'll Work With:

Be an integral part of a dedicated IT support team focused on delivering reliable technical assistance to businesses and their employees. You'll collaborate closely with the FAST Team, experienced IT specialists, and technical leadership to resolve issues, improve support efficiency, and expand your technical knowledge in a supportive environment.

Who We're Looking For:

• IT Knowledge: Familiarity with common IT support tasks and Microsoft 365.
• Active Directory Knowledge: Basic working knowledge of Active Directory, including user accounts, password resets, and permissions, is required.
• Troubleshooting Skills: Ability to identify common IT issues, perform basic troubleshooting, and recognize when escalation is needed.
• Highly Organized: Strong organizational skills to manage multiple support requests effectively.
• Detail-Oriented: Focus on accuracy, especially when handling user accounts and technical requests.
• Tech-Savvy: Comfortable learning new tools. Experience with printer troubleshooting is a plus, but not necessary.
• Communicative: Clear, efficient, and positive communication skills via phone and chat with internal teams and clients.
• Experience: Some previous experience in an IT-related role is preferred. CompTIA A+ or similar certifications are a plus.

Why Join Us?

• Impact: Play a key role in solving everyday technical challenges, supporting users, and keeping essential business systems running smoothly.
• Culture: Join a collaborative IT team that values continuous learning, professional development, and teamwork.
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.
• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.