Hybrid IT Support Specialist — Problem Solver & Guide

Placements24; Willows (CA); Ibrido; USD 11.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan

Training opportunities

Modern IT equipment

Generous leave policy

Hybrid work

Descrizione del lavoro

Placements24 in Welkom, Free State is seeking a proactive Technical Support Agent to join our growing team. You will provide high-level technical assistance and diagnose hardware and software issues for customers, using phone, email, and remote sessions.

This hybrid role combines in-office presence with flexible remote work days. The ideal candidate has strong technical aptitude, excellent problem-solving skills, and a customer-focused mindset.

Competenze

• Proven experience as a Technical Support Agent or similar IT role.
• Strong knowledge of Windows, macOS and Linux.
• Familiarity with networking concepts and troubleshooting.
• Experience with remote support tools and ticketing systems.
• Certifications such as CompTIA A+, Network+ or similar are a plus.

Mansioni

• Provide technical support to customers via phone, email, and remote desktop sessions.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions for technical problems.
• Install, configure, and update software and hardware as needed.
• Document technical issues and resolutions in the support ticketing system.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Create and maintain technical documentation and knowledge base articles.
• Assist with user account management and system access.
• Monitor system performance and identify potential issues.
• Provide feedback to the product development team on common technical problems and user experiences.

Conoscenze

Windows

macOS

Linux

Networking

Remote support

Ticketing system

Communication

Certifications

Strumenti

Remote desktop

Ticketing system

Descrizione del lavoro

Placements24 in Welkom, Free State is seeking a proactive Technical Support Agent to join our growing team. You will provide high-level technical assistance and diagnose hardware and software issues for customers, using phone, email, and remote sessions.

This hybrid role combines in-office presence with flexible remote work days. The ideal candidate has strong technical aptitude, excellent problem-solving skills, and a customer-focused mindset.