Part-Time IT Administrator — Hybrid in SF, Impact

Open Door Legal; San Francisco (CA); Hybrid; USD 51,000 - 61,000; Part time

Benefits offered by this job

SF City Option

Paid time off

Parental leave

Flexible hours

Tech solutions

Job summary

Open Door Legal in San Francisco, CA, seeks an IT Administrator for a part-time, hybrid role (about 20 hours/week). You will own the staff IT help desk, provision accounts, offboard securely, and manage hardware lifecycle across offices.

The role emphasizes security, access control, and improving the tech day for colleagues. Ideal candidates have 1+ years in IT support, experience with Google Workspace or Microsoft 365, and strong service mindset.

Qualifications

• 1+ years in an IT support, help desk, or systems administrator role.
• Hands-on experience administering accounts and permissions in at least one major platform (Google Workspace, Microsoft 365, Salesforce, Okta, or similar).
• Comfort troubleshooting Mac and Windows hardware, mobile devices, printers, and video conferencing equipment.
• Demonstrated care with access, permissions, and confidential data.
• Strong written communication and a service mindset.
• Detail and process oriented, with the discipline to complete a checklist the same way every time.
• Self-starter who can work independently within limited scheduled hours and knows when to elevate.
• Commitment to ODL's mission of universal access to legal representation.

Responsibilities

• Own the staff IT help desk. Triage, resolve, and elevate all incoming IT tickets covering hardware and our third-party platforms.
• Troubleshoot hardware, connectivity, printing, conferencing, and account issues for staff across all offices, remotely and in person.
• Serve as the first point of contact with third-party vendors and support desks.
• Provision all accounts and ensure new employees, interns, volunteers, and contractors have the correct accounts, licenses, permission, and equipment.
• Deliver a short IT orientation for every new staff member.
• Offboard all departing employees, interns, volunteers, and contractors. Ensure their accounts are disabled, licenses are reclaimed, data is transferred to the correct own, and equipment is returned and wiped.
• Manage the hardware lifecycle. Procure, image, deploy, track, repair, and securely retire equipment across all ODL offices, maintaining an accurate asset inventory.
• Maintain access and security hygiene, and keep IT documentation current.
• Enforce MFA, password manager, and device encryption standards, and follow up with staff who are out of compliance.
• Maintain runbooks and a self-serve knowledge base so common issues do not require a ticket.

Skills

IT support

Communication

Self-starter

Tools

Google Workspace

Microsoft 365

Okta

Printers & Video conf

Job description

Open Door Legal in San Francisco, CA, seeks an IT Administrator for a part-time, hybrid role (about 20 hours/week). You will own the staff IT help desk, provision accounts, offboard securely, and manage hardware lifecycle across offices.

The role emphasizes security, access control, and improving the tech day for colleagues. Ideal candidates have 1+ years in IT support, experience with Google Workspace or Microsoft 365, and strong service mindset.