Hybrid IT Support Technician

FIVE18 Family Services Operations Inc.; Lynchburg (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

FIVE18 Family Services Operations Inc. in Lynchburg, VA, is seeking an IT Service Technician to provide on-site and remote IT support, handle helpdesk tickets, perform basic network maintenance, and manage device software and hardware.

You will collaborate with the Director of IT, assist with cybersecurity awareness, systems administration, and staff training, with a schedule Mon–Fri 8:30–5:00 and occasional evening/weekend events.

Qualifications

• Associate’s Degree in Computer Science or equivalent experience
• 1-2 years of related experience
• Proficient in Windows, Mac OS, Linux, Android, iOS, MS Office, Google Workspace, iWork, basic understanding of networking concepts, including IPv4 and basic troubleshooting
• CompTIA A+, Network+, or equivalent (Preferred, but not required)

Responsibilities

• Responds to and resolves helpdesk tickets as assigned, including:
• Printer troubleshooting, and service calls to providers
• Basic Network troubleshooting
• Troubleshooting & maintenance in Windows, Mac OS, iOS/ iPad OS, Android, Linux, and Chrome OS environments
• RingCentral phones/system troubleshooting
• Google Workspace Account management for staff
• Inventory Management in accordance with established procedures & best practices
• Organization & cleaning of IT-managed spaces
• Support organizational events as necessary at our various locations
• Collaborates with Director of IT on assigned projects
• Staff training: development and publication of curriculum to cover internal hardware, services, policies, procedures, and best practices as necessary.
• Cybersecurity: staff awareness training development, threat investigation and remediation, and regular security patching as necessary.
• System Administration of organizational accounts and services
• Collaboration on Infrastructure design, implementation, and maintenance
• Other projects as assigned

Skills

Windows

Mac OS

Linux

Android

iOS

Google Workspace

iWork

Networking basics

Troubleshooting

Education

Associate’s Degree in Computer Science or equivalent experience

1-2 years of related experience

CompTIA A+, Network+, or equivalent

Job description

FIVE18 Family Services Operations Inc. in Lynchburg, VA, is seeking an IT Service Technician to provide on-site and remote IT support, handle helpdesk tickets, perform basic network maintenance, and manage device software and hardware.

You will collaborate with the Director of IT, assist with cybersecurity awareness, systems administration, and staff training, with a schedule Mon–Fri 8:30–5:00 and occasional evening/weekend events.