Junior IT Support Technician — Hybrid, Growth & Training

We Solve Problems; Beverly Hills (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company MacBook

Health Insurance

401K Matching

Training & Certifications

Job summary

We Solve Problems in Los Angeles is seeking a Junior Helpdesk Technician to be the first point of contact for clients, keeping their technology running smoothly.

This is a hybrid role with 60% remote work, offering hands-on experience across IT systems, mentorship from senior engineers, and support to earn industry certifications—while working in a flexible, collaborative MSP environment.

Qualifications

• Strong problem-solving and communication skills.
• Ability to explain tech clearly to non-technical people.
• Familiarity with Windows, macOS, Microsoft 365, and networking basics.
• Eagerness to learn and grow in the fast-paced MSP world.
• Reliable transportation.

Responsibilities

• Be the first point of contact for client support (phone, email, tickets).
• Troubleshoot desktops, networking, Microsoft 365, and common business apps.
• Deliver a great client experience by solving issues quickly or escalating when needed.
• Assist with projects (on-site and remote).
• Keep tickets updated and documentation tidy.
• Collaborate with a team that values learning, efficiency, and innovation.

Skills

problem-solving

communication

explain tech clearly

learning mindset

reliable transportation

Tools

RMM / ticketing systems

Job description

We Solve Problems in Los Angeles is seeking a Junior Helpdesk Technician to be the first point of contact for clients, keeping their technology running smoothly.

This is a hybrid role with 60% remote work, offering hands-on experience across IT systems, mentorship from senior engineers, and support to earn industry certifications—while working in a flexible, collaborative MSP environment.