Hybrid IT Support Team Lead: Mentorship & Hands-on Tech

A Hiring Company; Exeter (NH); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA contributions

401(k) retirement plan

Paid vacation and holidays

Annual tuition reimbursement

Job summary

A leading employee benefits provider in Exeter, NH is seeking an IT Support Team Lead. The role involves overseeing a team, managing technical support issues, and ensuring high customer satisfaction. Ideal candidates have a broad technical background and at least 4 years of IT support experience, including leadership roles. Competitive compensation package and opportunities for professional growth are offered.

Qualifications

• 4+ years of IT support experience, 2 years in a leadership role.
• Strong ability to resolve complex IT issues.
• Experience in providing excellent customer service.

Responsibilities

• Lead and mentor a team of helpdesk technicians.
• Manage helpdesk ticketing system for incident tracking.
• Provide direct support to end-users and manage escalated issues.

Skills

IT support experience

Troubleshooting skills

Customer service focus

Team leadership

Communication skills

Education

IT certifications (CompTIA A+, Network+)

Tools

Active Directory

Office 365

VMware

Job description

A leading employee benefits provider in Exeter, NH is seeking an IT Support Team Lead. The role involves overseeing a team, managing technical support issues, and ensuring high customer satisfaction. Ideal candidates have a broad technical background and at least 4 years of IT support experience, including leadership roles. Competitive compensation package and opportunities for professional growth are offered.