Hybrid IT Support Lead — Mentoring & Incident Mastery

Nelnet, Inc.; Lincoln (NE); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA and FSA

401K

Job summary

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks an IT Support Team Lead in Lincoln, NE to manage a technical team and drive service delivery. The role involves coaching, incident management, and coordinating with multiple technology teams to meet client expectations.

The position offers a hybrid work option and requires 3+ years in technical leadership. A Bachelor’s degree or equivalent experience is preferred along with experience in ServiceNow, Datadog, AWS, and related tools.

Qualifications

• Bachelor’s degree in computer science or commensurate experience.
• 3+ years as a technical or development lead with proven team leadership.
• 3+ years of software development technical support experience.

Responsibilities

• Lead, supervise, coach, and develop team members.
• Collaborate with teams to meet client and organizational goals.
• Manage incident processes and communicate system status to stakeholders.
• Oversee deployments and Change Control Board meetings.

Skills

Team leadership

Priority setting

Communication

Analytical thinking

Education

Bachelor’s degree or commensurate experience

Tools

ServiceNow

Datadog

Rundeck

Postman

AWS

Database technologies

Claude (AI tools)

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., seeks an IT Support Team Lead in Lincoln, NE to manage a technical team and drive service delivery. The role involves coaching, incident management, and coordinating with multiple technology teams to meet client expectations.

The position offers a hybrid work option and requires 3+ years in technical leadership. A Bachelor’s degree or equivalent experience is preferred along with experience in ServiceNow, Datadog, AWS, and related tools.