Hybrid IT Support Specialist: Remote & Onsite

Vanderbilt; Nashville (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Vanderbilt University Information Technology seeks an IT-focused Technical Support Specialist to provide both remote and on-site assistance to the Vanderbilt community. The role emphasizes handling complex issues, contributing to team projects, and engaging in ongoing learning to improve service delivery.

Responsibilities include troubleshooting across Windows, macOS, and Linux environments, maintaining documentation, and collaborating with other IT teams.

Qualifications

• High school diploma or GED required; associate degree or higher preferred.
• CompTIA A+ or equivalent certifications preferred.
• Experience in IT support with strong communication skills and problem-solving ability.

Responsibilities

• Provide remote and in-person support to students, faculty and staff for hardware, software, and university systems.
• Collaborate with IT teams to improve support processes and service delivery.
• Develop training materials and documentation to facilitate knowledge transfer.
• Maintain detailed documentation of support interactions and resolutions.
• Monitor recurring issues and contribute to system improvements with senior staff.

Skills

Troubleshooting

Communication

Analytical skills

Proactive learning

Education

High school diploma or GED

Associate’s degree or higher

CompTIA A+ or equivalent

Tools

Remote support tools

Ticketing systems

Job description

Vanderbilt University Information Technology seeks an IT-focused Technical Support Specialist to provide both remote and on-site assistance to the Vanderbilt community. The role emphasizes handling complex issues, contributing to team projects, and engaging in ongoing learning to improve service delivery.

Responsibilities include troubleshooting across Windows, macOS, and Linux environments, maintaining documentation, and collaborating with other IT teams.