Hybrid Customer Support Specialist - Tembisa

Placements24; United States; Hybrid; USD 11,000 - 15,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance contributions

Career advancement opportunities

Paid training programs

Team-building activities

Employee discount

Job summary

Placements24 in Gauteng, ZA is seeking a customer support representative for a hybrid role based in Tembisa. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and guiding them through troubleshooting with empathy and clarity.

You will document interactions in the CRM, support product usage, process orders, and help train new staff, contributing to a high level of customer satisfaction.

Qualifications

• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Familiarity with CRM software is advantageous.
• Ability to work independently and in a team.

Responsibilities

• Respond to inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Troubleshoot and guide product usage.
• Document interactions in CRM.
• Assist in training new staff.
• Process orders and forms as needed.
• Maintain high customer satisfaction.

Skills

Customer service experience

Excellent communication

Multitasking and time management

CRM familiarity

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Placements24 in Gauteng, ZA is seeking a customer support representative for a hybrid role based in Tembisa. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and guiding them through troubleshooting with empathy and clarity.

You will document interactions in the CRM, support product usage, process orders, and help train new staff, contributing to a high level of customer satisfaction.