Helpdesk Analyst - Welkom

Placements24; Willows (CA); Hybrid; USD 11,000 - 15,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Training and certification

Paid time off

Job summary

Placements24 is seeking a Helpdesk Analyst to join our IT support team in Welkom, Free State. You will be the first point of contact for a wide range of technical issues, providing essential support to internal users and maintaining IT infrastructure.

You will handle tickets, troubleshoot hardware/software, and assist with asset management while contributing to knowledge-base articles. Hybrid work requires commuting to the Welkom office.

Qualifications

• Experience in a helpdesk or technical support role.
• Strong Windows and Microsoft Office proficiency.
• Fundamental networking knowledge (TCP/IP, DNS, DHCP).
• Familiarity with ticketing systems and remote support tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team.
• Willing to learn and adapt to new technologies.
• Must be able to commute to Welkom office for hybrid work.

Responsibilities

• Respond to and resolve end-user technical support requests via phone, email, and ticketing system.
• Install, configure, and maintain hardware and software for end-users.
• Troubleshoot and diagnose common IT issues, including network connectivity, printer problems, and application errors.
• Provide support for desktop operating systems (Windows, macOS) and standard office applications.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Document all support requests and resolutions in the helpdesk system.
• Assist with IT asset management and inventory tracking.
• Contribute to the development of IT knowledge base articles and user guides.
• Ensure a positive end-user experience through prompt and courteous service.

Skills

Helpdesk experience

Windows support

Microsoft Office

Networking basics

Ticketing systems

Remote support

Communication

Teamwork

Willingness to learn

Hybrid work readiness

Tools

Ticketing system

Remote support tools

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Helpdesk Analyst to join their IT support team in Welkom, Free State . This role is integral to ensuring the smooth operation of our client's IT infrastructure, providing essential support to internal users. You will be the first point of contact for a wide range of technical issues, from software installations and hardware troubleshooting to network connectivity problems. The ideal candidate possesses strong communication skills, a patient demeanor, and a commitment to resolving user issues efficiently and effectively. This is an excellent opportunity for someone looking to build a career in IT support within a dynamic environment. You will gain exposure to various technologies and have the chance to contribute to maintaining a productive work atmosphere for all employees. We are looking for an individual who is eager to learn, adaptable, and dedicated to providing exceptional user support. Join our team in Welkom, Free State and help us keep our technology running seamlessly.

Key Responsibilities

• Respond to and resolve end-user technical support requests via phone, email, and ticketing system.
• Install, configure, and maintain hardware and software for end-users.
• Troubleshoot and diagnose common IT issues, including network connectivity, printer problems, and application errors.
• Provide support for desktop operating systems (Windows, macOS) and standard office applications.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Document all support requests and resolutions in the helpdesk system.
• Assist with IT asset management and inventory tracking.
• Contribute to the development of IT knowledge base articles and user guides.
• Ensure a positive end-user experience through prompt and courteous service.

Requirements

• Previous experience in a helpdesk or technical support role is required.
• Proficiency in supporting Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with ticketing systems and remote support tools.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills.
• Ability to work effectively both independently and as part of a team.
• A willingness to learn and adapt to new technologies.
• Must be able to commute to our Welkom, Free State office for hybrid work.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Opportunities for training and certification.
• Hybrid work arrangement for work-life balance.
• Friendly and supportive work environment.
• Paid time off.