Hybrid IT Support Specialist: M365 & Entra ID

Entech Engineering, P.c.; City of Albany (NY); Hybrid; USD 62,000 - 75,000; Full time

Job summary

EnTech Engineering, PC is hiring an IT Support Specialist to support a public‑sector client in Albany while contributing to our managed‑services operation. Initial work focuses on migrating a client to a new Microsoft 365 tenant and decommissioning on‑prem servers, then expanding to remote support with on‑site Albany coverage as needed.

The role requires 3+ years in desktop support, strong Microsoft 365/Entra ID administration, and willingness to work evenings/weekends during cutovers.

Qualifications

• 3+ years in desktop support, help desk or IT operations.
• Resident in the NY Capital Region — within roughly 30 minutes of Albany 12205 (Albany, Colonie, Latham, Guilderland, Schenectady, Troy, Clifton Park) with reliable transportation and a valid driver’s license.
• Hands‑on Microsoft 365 and Entra ID (Azure AD) administration
• Windows 10/11 troubleshooting; Windows Server and Active Directory familiarity sufficient to decommission them safely
• Networking fundamentals: DNS, DHCP, VPN, basic switching and wireless
• Willing to work scheduled evenings and weekends during cutover windows, and to be on call
• Able to lift and move equipment up to 50 lbs and work in server rooms and under desks
• Comfortable being the only technical person in the room with a client

Responsibilities

• Migration and Decommissioning Phase: Re-join and re-enrol end‑user workstations to a new Microsoft Entra ID tenant; validate profiles, applications, printing and drive access afterwards.
• Migration and Decommissioning Phase: Provide on‑site support during cutover windows, including scheduled evenings and weekends.
• Migration and Decommissioning Phase: Inventory on‑premises servers, network equipment, printers and line‑of‑business applications; track each dependency to its disposition.
• Migration and Decommissioning Phase: Physically decommission retired equipment: decabling, secure data destruction, asset disposal records.
• Migration and Decommissioning Phase: Walk users through changes at their desk and absorb the first‑line questions that follow a cutover.
• Ongoing Client Support: Serve as the on‑call on‑site presence for the Albany client, responding within agreed timeframes for issues that cannot be resolved remotely.
• Ongoing Client Support: Administer Microsoft 365: user lifecycle, licensing, Exchange Online, SharePoint and Teams, MFA and conditional access.
• Ongoing Client Support: Maintain endpoint security agents, patching compliance and device inventory.
• Ongoing Client Support: Keep documentation and asset records current.
• Support Queue: Work tickets across EnTech’s client base remotely, to published response and resolution targets.
• Support Queue: Handle user onboarding and offboarding across our identity and SaaS platforms.
• Support Queue: Escalate cleanly, with the diagnostic work already done.

Skills

Microsoft 365 administration

Azure AD / Entra ID

Windows troubleshooting

Networking fundamentals

On-call readiness

Client-facing skills

Physical asset handling

Tools

Microsoft 365

Azure Active Directory

Ticketing systems

Job description

EnTech Engineering, PC is hiring an IT Support Specialist to support a public‑sector client in Albany while contributing to our managed‑services operation. Initial work focuses on migrating a client to a new Microsoft 365 tenant and decommissioning on‑prem servers, then expanding to remote support with on‑site Albany coverage as needed.

The role requires 3+ years in desktop support, strong Microsoft 365/Entra ID administration, and willingness to work evenings/weekends during cutovers.