IT Support Specialist

Entech Engineering, P.c.; City of Albany (NY); Hybrid; USD 62,000 - 75,000; Full time

Job summary

EnTech Engineering, PC is hiring an IT Support Specialist to support a public‑sector client in Albany while contributing to our managed‑services operation. Initial work focuses on migrating a client to a new Microsoft 365 tenant and decommissioning on‑prem servers, then expanding to remote support with on‑site Albany coverage as needed.

The role requires 3+ years in desktop support, strong Microsoft 365/Entra ID administration, and willingness to work evenings/weekends during cutovers.

Qualifications

• 3+ years in desktop support, help desk or IT operations.
• Resident in the NY Capital Region — within roughly 30 minutes of Albany 12205 (Albany, Colonie, Latham, Guilderland, Schenectady, Troy, Clifton Park) with reliable transportation and a valid driver’s license.
• Hands‑on Microsoft 365 and Entra ID (Azure AD) administration
• Windows 10/11 troubleshooting; Windows Server and Active Directory familiarity sufficient to decommission them safely
• Networking fundamentals: DNS, DHCP, VPN, basic switching and wireless
• Willing to work scheduled evenings and weekends during cutover windows, and to be on call
• Able to lift and move equipment up to 50 lbs and work in server rooms and under desks
• Comfortable being the only technical person in the room with a client

Responsibilities

• Migration and Decommissioning Phase: Re-join and re-enrol end‑user workstations to a new Microsoft Entra ID tenant; validate profiles, applications, printing and drive access afterwards.
• Migration and Decommissioning Phase: Provide on‑site support during cutover windows, including scheduled evenings and weekends.
• Migration and Decommissioning Phase: Inventory on‑premises servers, network equipment, printers and line‑of‑business applications; track each dependency to its disposition.
• Migration and Decommissioning Phase: Physically decommission retired equipment: decabling, secure data destruction, asset disposal records.
• Migration and Decommissioning Phase: Walk users through changes at their desk and absorb the first‑line questions that follow a cutover.
• Ongoing Client Support: Serve as the on‑call on‑site presence for the Albany client, responding within agreed timeframes for issues that cannot be resolved remotely.
• Ongoing Client Support: Administer Microsoft 365: user lifecycle, licensing, Exchange Online, SharePoint and Teams, MFA and conditional access.
• Ongoing Client Support: Maintain endpoint security agents, patching compliance and device inventory.
• Ongoing Client Support: Keep documentation and asset records current.
• Support Queue: Work tickets across EnTech’s client base remotely, to published response and resolution targets.
• Support Queue: Handle user onboarding and offboarding across our identity and SaaS platforms.
• Support Queue: Escalate cleanly, with the diagnostic work already done.

Skills

Microsoft 365 administration

Azure AD / Entra ID

Windows troubleshooting

Networking fundamentals

On-call readiness

Client-facing skills

Physical asset handling

Tools

Microsoft 365

Azure Active Directory

Ticketing systems

Job description

EnTech Engineering, PC is a multidisciplinary engineering and construction management firm devoted to delivering best-in-class design and construction support services for infrastructure and facility projects that strengthen communities nationwide. Based in New York City, our firm is made of engineers, technologists, environmental scientists, construction professionals, and consultants who are passionate about improving the infrastructure, buildings, and communities that surround us.

EnTech Engineering, PC is a multidisciplinary engineering and construction management firm devoted to delivering best-in-class design and construction support services for infrastructure and facility projects that strengthen communities nationwide. Based in New York City, our firm is made of engineers, technologists, environmental scientists, construction professionals, and consultants who are passionate about improving the infrastructure, buildings, and communities that surround us.

About the Role:

EnTech is hiring an IT Support Specialist based in New York’s Capital Region to support a public‑sector client in Albany while contributing to our wider managed‑services support operation. The first phase of this role is hands‑on: helping migrate a client agency to a new Microsoft 365 tenant and retiring their on‑premises server infrastructure. Once that work completes, the role shifts toward remote support across EnTech’s client base, with continued on‑site coverage in Albany as needed.

Responsibilities include, but are not limited to:

Migration and Decommissioning Phase

• Re-join and re-enrol end‑user workstations to a new Microsoft Entra ID tenant; validate profiles, applications, printing and drive access afterwards
• Provide on‑site support during cutover windows, including scheduled evenings and weekends
• Inventory on‑premises servers, network equipment, printers and line‑of‑business applications; track each dependency to its disposition
• Physically decommission retired equipment: decabling, secure data destruction, asset disposal records
• Walk users through changes at their desk and absorb the first‑line questions that follow a cutover

Ongoing Client Support

• Serve as the on‑call on‑site presence for the Albany client, responding within agreed timeframes for issues that cannot be resolved remotely
• Administer Microsoft 365: user lifecycle, licensing, Exchange Online, SharePoint and Teams, MFA and conditional access
• Maintain endpoint security agents, patching compliance and device inventory
• Keep documentation and asset records current

Support Queue

• Work tickets across EnTech’s client base remotely, to published response and resolution targets
• Handle user onboarding and offboarding across our identity and SaaS platforms
• Escalate cleanly, with the diagnostic work already done

Required Qualifications:

• 3+ years in desktop support, help desk or IT operations
• Resident in the NY Capital Region — within roughly 30 minutes of Albany 12205 (Albany, Colonie, Latham, Guilderland, Schenectady, Troy, Clifton Park) — with reliable transportation and a valid driver’s licence
• Hands‑on Microsoft 365 and Entra ID (Azure AD) administration
• Windows 10/11 troubleshooting; Windows Server and Active Directory familiarity sufficient to decommission them safely
• Networking fundamentals: DNS, DHCP, VPN, basic switching and wireless
• Willing to work scheduled evenings and weekends during cutover windows, and to be on call
• Able to lift and move equipment up to 50 lbs and work in server rooms and under desks
• Comfortable being the only technical person in the room with a client

Preferred Qualifications:

• Direct tenant‑to‑tenant or on‑premises‑to‑cloud Microsoft 365 migration experience
• Public‑sector or government client experience
• MSP or managed‑services background
• Microsoft certifications (MD‑102, MS‑102, AZ‑104) or CompTIA A+/Network+
• Familiarity with endpoint management, identity platforms or ticketing systems

Estimated Annual Compensation:

$62,000-$75,000

Location:

Albany, NY (This is a full‑time position, hybrid, with regular on‑site presence at Albany offices)

We are an Equal Opportunity Employer. All qualified applicants will receive equal opportunity for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status or other legally protected status. EnTech Engineering participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.