Hybrid IT Support Specialist - Level 2 (NYC)

SugarShot; New York (NY); Ibrido; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health, dental, vision,

life insurance

401K

Unlimited PTO

Continuing education and mentoring

Free lunches, bingo nights, and other.

Descrizione del lavoro

SugarShot in New York City is seeking a Level 2 Support Specialist to handle complex desktop and workstation issues with users in-person and remotely at the local office in NYC, NY. This hybrid role offers remote work flexibility and on-site support at client or company offices as project needs demand.

You will troubleshoot, install and configure software, document interventions, and provide professional technical support to executives in a fast-paced environment.

Competenze

• Bachelor’s degree in a related field preferred.
• Basic IT certification(s) with Microsoft or CompTIA required.
• 2 years’ experience in a helpdesk/support technician role.

Mansioni

• Respond to remote and on-site support requests in a timely and professional manner.
• Troubleshoot complex issues with laptops and workstations.
• Install, configure, and upgrade PC software and operating systems.
• Maintain detailed documentation of all interventions.
• Be eyes, ears, and hands for network troubleshooting.
• Escalate unresolved issues to Level 3 support.
• Perform after-hours on-call duties, per on-call rotation schedule.
• Work on-site from the Nashville office as needed.
• Provide professional technical support to C-suite and executives in a fast-paced and high-pressure environment.

Conoscenze

Desk-side support

Remote support

Windows

MacOS

Linux (bonus)

Identity management tools

Jira/Confluence

Google Workspace

Jamf/Intune

Slack

Formazione

Bachelor’s degree in a related field

IT certification (Microsoft/CompTIA)

Strumenti

Okta

Entra

Jira

Confluence

Google Workspace

Jamf

Intune

Slack

Descrizione del lavoro

SugarShot in New York City is seeking a Level 2 Support Specialist to handle complex desktop and workstation issues with users in-person and remotely at the local office in NYC, NY. This hybrid role offers remote work flexibility and on-site support at client or company offices as project needs demand.

You will troubleshoot, install and configure software, document interventions, and provide professional technical support to executives in a fast-paced environment.