Hybrid IT Support Engineer — Onsite & Remote

BETSOL; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) with match

Hybrid work

Paid holidays

Job summary

BETSOL is seeking an IT Support Specialist to deliver onsite and remote end-user support for client environments in NY/NJ. You will install and maintain desktops, laptops, printers, and related hardware, troubleshoot incidents, and ensure timely resolutions with a focus on user satisfaction.

You will work with ITSM tools such as ServiceNow and Jira, manage assets in CMDB, and participate in ITIL processes. Occasional travel to client sites is required.

Qualifications

• 3+ years in IT support or MSP environments.
• Experience with onsite client locations is required.
• Strong Windows & MacOS installation, configuration, troubleshooting, and support.
• Experience with ITSM tools (ServiceNow, Jira) and CMDB-based asset management.
• ITIL processes knowledge: Incident, Request, Problem, Change.

Responsibilities

• Provide onsite and remote end-user support at client sites in NY/NJ 2–3 days per week.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, and peripheral devices.
• Manage tickets in ITSM tools, adhere to SLA, and document resolutions.
• Perform asset lifecycle tasks, CMDB updates, and procurement tracking.
• Coordinate with offshore teams for new office setup and maintenance tasks.

Skills

On-site support

Windows support

MacOS support

Analytical skills

Vendor management

Education

Bachelor’s Degree in IT or related field

MCSE/MCITP/MCTS (preferred)

Tools

ServiceNow

Jira

CMDB/Asset management tools

Job description

BETSOL is seeking an IT Support Specialist to deliver onsite and remote end-user support for client environments in NY/NJ. You will install and maintain desktops, laptops, printers, and related hardware, troubleshoot incidents, and ensure timely resolutions with a focus on user satisfaction.

You will work with ITSM tools such as ServiceNow and Jira, manage assets in CMDB, and participate in ITIL processes. Occasional travel to client sites is required.