Hybrid IT Support Specialist — Growth & Security Focus

Atlas Valley Group; Raleigh (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development opportunities

Flexible work arrangements

Job summary

Atlas Valley Group in Raleigh, NC seeks an IT Support Specialist to troubleshoot hardware, software, and network issues, ensuring employees stay productive. You will install and maintain systems, monitor performance, and assist with security measures while training end-users and supporting IT projects.

The role offers a negotiable salary and benefits including health insurance, retirement with employer matching, and professional development opportunities.

Qualifications

• Provide first-line technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and servers.
• Monitor system performance and resolve issues to protect productivity.
• Assist with deployment and maintenance of security software and protocols.
• Train and support end-users on new technologies and systems.
• Document IT processes and maintain records of activities.
• Collaborate with IT team to ensure seamless system integration.

Responsibilities

• Provide first-line technical support to employees, addressing hardware, software, and network issues
• Install, configure, and maintain computer systems, networks, and servers
• Monitor system performance and proactively identify and resolve issues before they impact productivity
• Assist with the deployment and maintenance of security software and protocols
• Train and support end-users on new technologies and systems
• Document technical processes and maintain accurate records of all IT activities
• Collaborate with other IT team members to ensure seamless system integration and performance

Skills

IT support

Customer service

Communication

Problem-solving

Teamwork

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

macOS

Job description

Atlas Valley Group in Raleigh, NC seeks an IT Support Specialist to troubleshoot hardware, software, and network issues, ensuring employees stay productive. You will install and maintain systems, monitor performance, and assist with security measures while training end-users and supporting IT projects.

The role offers a negotiable salary and benefits including health insurance, retirement with employer matching, and professional development opportunities.