Senior Helpdesk & Systems Analyst (Hybrid, Contract)

Padmore Global Connections LLC; Atlanta (GA); Híbrido; USD 65.000 - 85.000; A tiempo parcial

Descripción de la vacante

Dept. of Administrative Services in Atlanta seeks an experienced Helpdesk Analyst to provide hands-on technical support for internal users, requiring at least five years of experience. The role demands strong problem-solving skills and a customer-service mindset.

The position is hybrid with on-site daily presence in Atlanta; local candidates are preferred and office attendance is expected as part of the role.

Formación

• 5+ years experience supporting IT users.
• Hands-on hardware and software troubleshooting.
• Experience logging and tracking tickets.

Responsabilidades

• Oversee daily performance of computer systems and applications.
• Answer user inquiries to resolve software/hardware problems.
• Monitor queues and escalate tickets beyond SLAs until resolved.
• Set up equipment and install OS/software.
• Maintain records of daily data communications and remedial actions.
• Refer major issues to third party vendors for service.
• Develop training materials and train users on proper usage.
• Collaborate with staff to establish requirements for new systems.

Conocimientos

Helpdesk experience

Outlook

MS Office

Active Directory

COTS apps

Descripción del empleo

Dept. of Administrative Services in Atlanta seeks an experienced Helpdesk Analyst to provide hands-on technical support for internal users, requiring at least five years of experience. The role demands strong problem-solving skills and a customer-service mindset.

The position is hybrid with on-site daily presence in Atlanta; local candidates are preferred and office attendance is expected as part of the role.