Hybrid IT Support Analyst | Desktop & Help Desk

Bancroft; Tyndall Village (NJ); Híbrido; USD 31.000 - 35.000; Jornada completa

Descripción de la vacante

Bancroft is seeking an IT Support Analyst to join our Corporate team in Cherry Hill, NJ. This hybrid role requires 3 in-office days and 2 remote days after a 90-day probation, with hours 8:00am-4:30pm Monday-Friday.

You will provide end-user support, troubleshoot hardware/software, manage ticketing requests, and collaborate across departments to ensure seamless operations. This role emphasizes customer service and problem solving.

Formación

• High school diploma or equivalent.
• Minimum of one year in a corporate IT environment providing technical support.
• Experience troubleshooting Windows 11 and supporting mobile devices (iPads, tablets, Chromebooks, cell phones).
• Strong customer service and communication skills with cross-department collaboration.
• Ability to troubleshoot hardware and software issues and support peripheral equipment.

Responsabilidades

• Provides overall IT support, problem analysis, and training to users across the organization.
• Solves complex software/OS issues and supports hardware devices.
• Performs routine maintenance and configures network hardware as needed.
• Assists in systems analysis and implements improved business solutions.
• Documents requests and tracks tickets from submission to resolution.
• Maintains and follows up on support requests in the ticketing system.

Conocimientos

Customer service

Communication

Troubleshooting

Problem solving

Multitasking

Educación

High school diploma or equivalent

1 year corporate IT experience

Herramientas

Windows 11

Mobile devices support

Office applications

Ticketing system

Descripción del empleo

Bancroft is seeking an IT Support Analyst to join our Corporate team in Cherry Hill, NJ. This hybrid role requires 3 in-office days and 2 remote days after a 90-day probation, with hours 8:00am-4:30pm Monday-Friday.

You will provide end-user support, troubleshoot hardware/software, manage ticketing requests, and collaborate across departments to ensure seamless operations. This role emphasizes customer service and problem solving.