Hybrid Field Technician - IT Support & Networking Pro

Sourcepass; Village of Farmingdale (NY); Vor Ort; USD 68.000 - 80.000; Vollzeit

Zusammenfassung

Sourcepass is hiring a Hybrid Field Technician to provide in-house IT support with client site visits across Farmingdale and parts of NYC. You will troubleshoot desktops, servers, and networks, ensure SLA-compliant service, and assist with security and backups.

The role requires strong Windows expertise, AD/GP, Exchange/Office 365, and solid networking skills, plus ability to travel as needed and work at client sites.

Qualifikationen

• Advanced knowledge of Windows Desktop and Server operating systems.
• Experience with Active Directory and Group Policy.
• Experience with Exchange Server 2019 and Office 365 administration.
• Strong networking knowledge including TCP/IP, Switching, and Wireless.
• Willing to travel to Farmingdale and NYC as needed.

Aufgaben

• Provide Level II technical support via phone and email to clients.
• Handle first call resolution while maintaining strong customer relationships.
• Diagnose and resolve issues at desktop, server, and network levels or escalate as needed.
• Maintain client systems to meet SLA requirements and monitor performance.
• Update security software and manage password changes to protect data.
• Coordinate system backups and restoration processes.
• Manage user accounts, permissions, and messaging systems.
• Document issues and resolutions for the knowledge base.
• Stay aware of SLA and support progress; participate in meetings and trainings.
• Participate in on-call rotation.

Kenntnisse

Windows 10

Windows Server 2016

Active Directory

Group Policy

Exchange Server 2019

Office 365

TCP/IP Networking

Switching

Wireless

Mobile Device Management

Ausbildung

Associate Degree in Computer Science/Information Technology or similar

Tools

HP Networking

Dell Networking

Cisco Networking

Meraki Networking

Jobbeschreibung

Sourcepass is hiring a Hybrid Field Technician to provide in-house IT support with client site visits across Farmingdale and parts of NYC. You will troubleshoot desktops, servers, and networks, ensure SLA-compliant service, and assist with security and backups.

The role requires strong Windows expertise, AD/GP, Exchange/Office 365, and solid networking skills, plus ability to travel as needed and work at client sites.