Hybrid IT Technician: Helpdesk & Onsite Support

Colliers Engineering

Mount Laurel Township (NJ)

Hybrid

USD 27,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Paid pregnancy disability leave

Short- and long-term disability ins

Life insurance

401(k)/Roth with company match

Paid time off including parental and军事

Licensing bonuses and overtime credit

Job summary

Colliers Engineering & Design in Mt. Laurel, NJ is seeking an IT Technician to join our collaborative IT team.

The role provides technical support for computer systems, hardware, and software, solving issues with a strong focus on customer service and timely resolutions. This hybrid position requires at least three days per week in the office, occasional travel to client sites, and after-hours work as needed.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1-2+ years of experience in desktop support or related field.
Experience IT service management methodologies.
CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
Customer service mindset.

Responsibilities

Collaborate with other departments within the organization.
Respond to tickets in accordance with SLA guidelines.
Serve as the first point of contact for helpdesk inquiries.
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
Image computers when necessary.
Install and configure hardware and software.
Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
Provide onsite and remote support to end users.
Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
Set up new workstations for users (deploying equipment, checking over account setups).
Ability to work in Active Directory.
Create documentation for staff for training purposes.
Solid understanding of computers, networks, software and Windows Operating Systems.
Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
Basic understanding of firewalls.
Previous experience with remote support tools.
Experience using ticketing systems such as Service Now.
Must be able to foster good relationships with the team and organization.
Ability and willingness to quickly learn new technologies and software.