Hybrid IT Support Engineer - Docs & Tooling

Bestinboating; Acworth (GA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus potential up to 10% of base salary

Job summary

A leading technology company in Acworth, GA, seeks a Support Engineer to provide Tier 1 support and ensure resolution of end-user issues. The role involves documenting procedures, improving internal IT tools, and collaborating across teams. Ideal candidates have 2+ years of IT support experience and strong knowledge of Windows and macOS environments. This position offers a salary between $45,000 and $60,000 annually, plus a performance bonus up to 10% of the base salary.

Qualifications

• 2+ years of experience in IT support or help desk roles.
• Strong knowledge of Windows and macOS environments.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Provide Tier 1 support for hardware, software, and network issues.
• Respond to and resolve help desk tickets in a timely manner.
• Document support procedures and troubleshoot steps.

Skills

Technical support

Excellent communication

Customer service

Troubleshooting

Education

CompTIA A+

CompTIA Network+

Tools

Microsoft 365

Ticketing systems

ManageEngine

PowerShell

Python

Job description

A leading technology company in Acworth, GA, seeks a Support Engineer to provide Tier 1 support and ensure resolution of end-user issues. The role involves documenting procedures, improving internal IT tools, and collaborating across teams. Ideal candidates have 2+ years of IT support experience and strong knowledge of Windows and macOS environments. This position offers a salary between $45,000 and $60,000 annually, plus a performance bonus up to 10% of the base salary.