Hybrid IT Support Engineer — Remote-Friendly

Inside Higher Ed; Atlanta (GA); On-site; USD 77,000 - 80,000; Full time

Job summary

A higher education institution in Atlanta seeks an Information Technology Support Engineer to provide advanced technical support and solutions for complex issues. The ideal candidate will have an Associate's Degree and two years of relevant experience. The role involves diagnosing problems, implementing solutions, and collaborating with IT teams. Salary is $77,000 - $80,000 annually, and the position adheres to equal employment opportunity standards.

Qualifications

• Two or more years of relevant experience is required.
• Proficient in Linux, Windows, and macOS operating systems is preferred.

Responsibilities

• Provide advanced technical support for complex hardware and software issues.
• Document technical processes and solutions to improve support services.
• Conduct training sessions for IT staff and end-users.

Skills

Technical support in Linux

Technical support in Windows

Technical support in macOS

Help desk ticketing systems

IT Service Management (ITSM)

Education

Associate's Degree in related discipline

Bachelor's Degree in related discipline (preferred)

Job description

A higher education institution in Atlanta seeks an Information Technology Support Engineer to provide advanced technical support and solutions for complex issues. The ideal candidate will have an Associate's Degree and two years of relevant experience. The role involves diagnosing problems, implementing solutions, and collaborating with IT teams. Salary is $77,000 - $80,000 annually, and the position adheres to equal employment opportunity standards.