Hybrid Tech Support Specialist - Remote & In-Office

Tin Can; Seattle (WA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Tin Can, based in Seattle, is seeking a Technical Customer Experience Specialist to provide high-quality support during hardware setup and account activation. The candidate will handle escalated inquiries and troubleshooting while maintaining a calm and friendly demeanor.

This full-time hybrid role has a unique Friday-Tuesday schedule, allowing for remote work on weekends. Successful applicants will possess strong communication skills and a technical aptitude to assist customers effectively.

Qualifications

• Previous experience supporting consumer hardware or consumer tech products.
• Familiarity with troubleshooting networking or device-activation workflows.
• Technical curiosity and ability to learn new platforms quickly.

Responsibilities

• Serve as a direct point of contact for escalated technical customer inquiries.
• Diagnose and resolve issues related to device activation and account setup.
• Deliver clear and accurate responses aligned with brand voice.

Skills

Technical troubleshooting

Excellent verbal communication

Excellent written communication

Customer support via email

Customer support via chat

Customer support via phone

Technical curiosity

Job description

Tin Can, based in Seattle, is seeking a Technical Customer Experience Specialist to provide high-quality support during hardware setup and account activation. The candidate will handle escalated inquiries and troubleshooting while maintaining a calm and friendly demeanor.

This full-time hybrid role has a unique Friday-Tuesday schedule, allowing for remote work on weekends. Successful applicants will possess strong communication skills and a technical aptitude to assist customers effectively.