Desktop Support Tech I – Remote-Eligible

Adaptive Solutions Group; Town and Country (MO); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Adaptive Solutions Group seeks a Desktop Technician I to provide end-user IT support, troubleshoot hardware and software, and assist with incident resolution. The role emphasizes strong customer service, hands-on problem solving, and collaboration with IT teams across the organization.

The position begins with onsite week-long training, then may transition to remote work. Candidates should reside in the greater St. Louis area and be able to come onsite as needed.

Qualifications

• 1-5 years of experience in help desk, desktop support, or similar IT support role.
• Experience troubleshooting hardware, desktop applications, and cloud-based applications.
• Hands‑on experience with Microsoft Office 365 and Active Directory.
• Working knowledge of Microsoft Office applications, including PowerPoint and Teams.
• Experience supporting Windows operating systems.

Responsibilities

• Provide technical support for break/fix issues, service requests, and workflow-related needs for internal employees.
• Assist with the management and resolution of incidents and service requests within ServiceNow.
• Troubleshoot hardware, desktop applications, cloud applications, operating systems, and other end-user technology issues.
• Partner with IT colleagues to identify, resolve, and elevate technical issues as needed.
• Assist internal IT teams with project-related tasks, including security and audit initiatives.
• Create and maintain support documentation within the ServiceNow knowledge base.
• Provide application and process training to internal employees.
• Support and train employees on the adoption and use of new technologies and tools.
• Maintain timely communication and provide excellent customer service throughout the support process.
• Identify opportunities for continuous improvement within IT support processes.
• Participate in an on-call rotation for emergency or production-related issues.
• Prioritize and manage multiple support issues, service requests, projects, and responsibilities.

Skills

Help desk

Customer service

Communication

Remote work

Education

Assoc degree+

Tools

ServiceNow

Active Directory

Office 365

Windows

Job description

Adaptive Solutions Group seeks a Desktop Technician I to provide end-user IT support, troubleshoot hardware and software, and assist with incident resolution. The role emphasizes strong customer service, hands-on problem solving, and collaboration with IT teams across the organization.

The position begins with onsite week-long training, then may transition to remote work. Candidates should reside in the greater St. Louis area and be able to come onsite as needed.