Hybrid Service Desk Technician - 24x7 IT Support

Cognizant Technology Solutions Corporation; Mesa (AZ); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Disability insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Service Desk Technician in Mesa, AZ, to provide first-line IT support in a fast-paced hybrid environment. You will handle tickets, troubleshoot desktop OS and Office issues, and collaborate with global teams across shifts.

Ideal candidates have 2–3 years in service desk or IT support, experience with ITSM tools, and strong customer service and communication skills for a 24x7 operation.

Qualifications

• 2-3 years of service desk or IT support experience.
• Experience supporting global clients in a 24x7 operations model.
• Voice-based technical support or international service desk experience preferred.

Responsibilities

• Provide first-level IT support to end users via phone, email, and chat channels.
• Create, categorize, prioritize, track, and manage tickets in ITSM(Guideline).
• Diagnose and resolve issues across desktops, laptops, OS, Office, and hardware.
• Escalate complex incidents and drive closure to resolution.
• Document troubleshooting steps and communicate with customers and teams.

Skills

Remote support

Customer service

Troubleshooting

Multitasking

Incident management

Tools

ServiceNow

Remedy

Siebel

CA Helpdesk

Job description

Cognizant Technology Solutions Corporation is seeking a Service Desk Technician in Mesa, AZ, to provide first-line IT support in a fast-paced hybrid environment. You will handle tickets, troubleshoot desktop OS and Office issues, and collaborate with global teams across shifts.

Ideal candidates have 2–3 years in service desk or IT support, experience with ITSM tools, and strong customer service and communication skills for a 24x7 operation.