Hybrid IT Service Desk Technician II

ACLU - Internships; Washington (District of Columbia); Hybrid; USD 80,000 - 98,000; Full time

Benefits offered by this job

Healthcare benefits

401k with employer match

Professional development funds

Generous paid time off

Job summary

The ACLU seeks applicants for the full‑time position of Service Desk Technician II in the Information Technology Department of the National office in Washington, DC. This hybrid role requires in‑office presence four days per week, supporting Windows 11, MacOS, and Microsoft 365 for a nationwide staff.

Reporting to the Service Desk Manager, you will handle first‑line support, manage tickets, provide on‑site and remote assistance, and collaborate with IT teams and vendors to maintain service

Qualifications

• Experience in a technical support/help desk role.
• Strong troubleshooting skills to resolve issues efficiently.
• Excellent customer service and clear communication.

Responsibilities

• Provide on-site and remote end-user support for Windows, macOS and Microsoft 365.
• Manage accounts, access rights, and service desk tickets with timeliness.
• Collaborate with IT staff and vendors to resolve complex issues.
• Assist with audio‑visual support for meetings and events.
• Travel to other offices as needed and support after-hours on‑call rotation.

Skills

Customer service

Troubleshooting

Communication

Independence & teamwork

Education

Associate degree

Experience-based alternative

Tools

Active Directory

Exchange/Office 365

Windows 11

MacOS

Microsoft 365

Job description

The ACLU seeks applicants for the full‑time position of Service Desk Technician II in the Information Technology Department of the National office in Washington, DC. This hybrid role requires in‑office presence four days per week, supporting Windows 11, MacOS, and Microsoft 365 for a nationwide staff.

Reporting to the Service Desk Manager, you will handle first‑line support, manage tickets, provide on‑site and remote assistance, and collaborate with IT teams and vendors to maintain service