Hybrid IT Service Desk Technician II - End-User Support Pro

ACLU; Washington (District of Columbia); Hybrid; USD 76,000 - 102,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401k with match

Professional development funds

Job summary

The ACLU seeks applicants for the full-time position of Service Desk Technician II in the Information Technology Department at the National office in Washington, DC. This hybrid role requires four in-office days per week.

You will provide on-site and remote end-user support for Windows 11, MacOS and Microsoft 365, manage AD/Exchange/Office 365, and assist with hardware and mobile device issues, conferences, and travel to other offices.

Qualifications

• Experience in technical support or help desk, customer-facing IT.
• Strong troubleshooting and problem-resolution abilities.
• Excellent customer service and communication skills.
• Familiarity with at least one ticketing system.

Responsibilities

• First line of contact for end-user support across National staff.
• Manage on-site and remote requests in a hybrid AD/Exchange/365 environment.
• Log and resolve incidents, escalate when needed.
• Collaborate with IT staff to ensure timely resolution.

Skills

Tech support

Troubleshooting

Customer service

Communication

Education

Assoc degree or 5+ yrs

Tools

Active Directory

Exchange/Office 365

Ticketing software

Job description

The ACLU seeks applicants for the full-time position of Service Desk Technician II in the Information Technology Department at the National office in Washington, DC. This hybrid role requires four in-office days per week.

You will provide on-site and remote end-user support for Windows 11, MacOS and Microsoft 365, manage AD/Exchange/Office 365, and assist with hardware and mobile device issues, conferences, and travel to other offices.