Hybrid Service Desk Lead: IT Support & Training (Remote)

JCD STAFFING LLC; Washington (District of Columbia); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work-from-home

On-site support

Job summary

JCD STAFFING LLC seeks an experienced IT Help Desk Lead for on-site support at designated DOJ locations in the Washington, DC area. The role requires a Bachelor's degree with 5+ years' related experience or 7+ years' equivalent, and IT certifications are preferred.

You will lead the help desk team, improve ticket processes, and deliver excellent user support with coordination across IT staff. Flexible work-from-home options are available in addition to on-site duties.

Qualifications

• Bachelor's degree with 5+ years' related experience or 7+ years' equivalent.
• IT certifications are preferred.

Responsibilities

• Lead the help desk team and coordinate with IT staff.
• Improve ticket processes and deliver excellent user support.
• Provide on-site support at designated DOJ locations in Washington, DC area.

Skills

Team leadership

Ticketing systems

User support

Education

Bachelor's degree

IT certifications preferred

Job description

JCD STAFFING LLC is seeking an experienced IT Help Desk Lead for on-site support at designated DOJ locations in the Washington, DC area. The role requires a Bachelor's degree with 5+ years' related experience or 7+ years' equivalent, and IT certifications are preferred.

You will lead the help desk team, improve ticket processes, and deliver excellent user support. Flexible work-from-home options are available in addition to on-site duties, and you will coordinate with IT staff to ensure minimal