Hybrid IT Service Desk Technician — Onboarding & Exec Support

Great Gray Trust Company; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer-paid life insurance

Employer-paid disability insurance

401(k) plan with employer contribution

Job summary

Great Gray Group in Boston is seeking a Service Desk Technician to join our Technology team. This role serves as the primary technical point of contact for employees in our Wilmington office, while also supporting others throughout the organization in a remote capacity.

This position works in a hybrid model with 4 days onsite and 1 day remote, and includes on-call rotation. Base pay ranges from $65,000 to $90,000, with a comprehensive benefits package and opportunities for growth.

Qualifications

• 2+ years of experience in IT help desk or technical support.
• Strong knowledge of common business applications and operating systems.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and IT service management.
• Proven ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Maintain accurate documentation of support tickets and resolutions.
• Escalate complex issues to appropriate IT teams when necessary.
• Offer dedicated technical assistance to executive leadership.
• Coordinate and execute technology onboarding for new employees.

Skills

IT help desk

Customer service

Technical communication

Ticketing systems

IT service management

Prioritization

Job description

Great Gray Group in Boston is seeking a Service Desk Technician to join our Technology team. This role serves as the primary technical point of contact for employees in our Wilmington office, while also supporting others throughout the organization in a remote capacity.

This position works in a hybrid model with 4 days onsite and 1 day remote, and includes on-call rotation. Base pay ranges from $65,000 to $90,000, with a comprehensive benefits package and opportunities for growth.