Hybrid IT Service Desk Specialist – Boston

RA Capital Management; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Hybrid work arrangement

Job summary

RA Capital Management in Boston seeks an IT Service Desk Specialist to provide frontline technical support across the organization. You will bring curiosity, a passion for technology, and a strong customer-service mindset to a fast-paced, collaborative IT Operations team.

The ideal candidate communicates effectively, resolves issues, and continues learning new technologies. The role offers a hybrid schedule with on-site presence in the Boston office and opportunities to work with tools like

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience.
• Strong customer service skills, preferably gained in a professional work environment.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks effectively and manage time in a dynamic environment.
• Professional demeanor with strong interpersonal and teamwork skills.
• Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android).
• Experience with Google Workspace preferred.
• Prior troubleshooting experience is a plus but not required.

Responsibilities

• Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system.
• Manage and resolve service desk tickets in a timely manner, coordinating with employees to identify root causes and solutions.
• Collaborate with other members of the IT team to diagnose and resolve more complex technical issues.
• Escalate issues as needed while maintaining clear communication and ownership.

Skills

Customer service

Communication

Prioritization

Teamwork

Professionalism

Windows/macOS

Google Workspace

JAMF

Intune

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Google Workspace

Microsoft 365

Okta

Netskope

Cisco Meraki

KnowBe4

JAMF

Intune

Job description

RA Capital Management in Boston seeks an IT Service Desk Specialist to provide frontline technical support across the organization. You will bring curiosity, a passion for technology, and a strong customer-service mindset to a fast-paced, collaborative IT Operations team.

The ideal candidate communicates effectively, resolves issues, and continues learning new technologies. The role offers a hybrid schedule with on-site presence in the Boston office and opportunities to work with tools like