Hybrid IT Service Desk Specialist — Frontline Tech Support

RA Capital Management, LLC; Boston (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Job summary

RA Capital Management is seeking an IT Service Desk Specialist to join the IT Operations team in its Boston office. You will provide frontline technical support, bringing curiosity, a customer-service mindset, and strong communication to a fast-paced, collaborative environment.

The role involves troubleshooting via the IT ticketing system, coordinating with staff to identify root causes, and collaborating with IT colleagues on more complex issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong customer service skills in a professional setting.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks effectively in a dynamic environment.
• Professional demeanor with strong teamwork and interpersonal skills.
• Working knowledge of Windows and macOS operating systems.
• Experience with Google Workspace preferred.

Responsibilities

• Provide frontline technical support by troubleshooting and resolving issues via the IT ticketing system.
• Manage and resolve IT service desk tickets in a timely manner, coordinating with employees to identify root causes.
• Collaborate with IT team to diagnose and resolve more complex technical issues.
• Escalate issues when needed while maintaining clear communication and ownership.

Skills

Customer service

Communication

Time management

Interpersonal skills

Education

Bachelor's degree in CS/IT or related field

Tools

Windows

macOS

Google Workspace

Mobile platforms (iOS/Android)

Job description

RA Capital Management is seeking an IT Service Desk Specialist to join the IT Operations team in its Boston office. You will provide frontline technical support, bringing curiosity, a customer-service mindset, and strong communication to a fast-paced, collaborative environment.

The role involves troubleshooting via the IT ticketing system, coordinating with staff to identify root causes, and collaborating with IT colleagues on more complex issues.