Hybrid IT Service Desk Technician: Exec & Onboarding

Great Gray; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Group medical, dental and vision

Employer-paid life and disability

Annual well-being stipend

401(k) plan with employer contribution

Job summary

Great Gray Group is seeking a Service Desk Technician to join the Technology team in a hybrid Boston role. The position serves as the primary IT contact for employees, with on-site and remote responsibilities across the organization.

The role includes onboarding new hires, supporting executives, and assisting the Sales team with technical needs. Expect a base pay range of $65,000–$90,000 with an on-call schedule.

Qualifications

• 2+ years of experience in IT help desk or technical support.
• Strong knowledge of common business applications and operating systems.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and IT service management.
• Proven ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Maintain accurate documentation of support tickets and resolutions.
• Escalate complex issues to appropriate IT teams when necessary.
• Offer dedicated technical assistance to executive leadership.
• Prioritize and respond promptly to executive requests.
• Assist Sales teams with on-site and remote technical support for demonstrations.
• Coordinate technology onboarding for new employees and deliver initial training.
• Manage IT equipment inventory and assist with policy implementation.

Skills

IT help desk

Customer service

Communication

Ticketing systems

Tools

CompTIA A+

HDI

ITIL Foundation

Job description

Great Gray Group is seeking a Service Desk Technician to join the Technology team in a hybrid Boston role. The position serves as the primary IT contact for employees, with on-site and remote responsibilities across the organization.

The role includes onboarding new hires, supporting executives, and assisting the Sales team with technical needs. Expect a base pay range of $65,000–$90,000 with an on-call schedule.