Hybrid IT Service Desk Technician

Wolf & Company, P.C.; Boston (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Spot awards

401(k) savings

Flexible work

Total rewards package

Job summary

Wolf & Company, P.C. is seeking a motivated Service Desk Technician to join our Information Services team in Boston. This role delivers first-line technical support and troubleshoots hardware, software, and access issues for employees.

You will deploy devices with Microsoft Intune and Autopilot, support Microsoft 365, Entra ID, and security tools, and help with onboarding and IT projects. Onsite presence is required 3-4 days during onboarding.

Qualifications

• 0-2 years of experience in Help Desk or similar IT support role.
• AS/BS in IT or related fields, or equivalent work experience.
• Experience with Windows OS and Microsoft Office.
• Basic Microsoft 365 administration troubleshooting.
• Experience using ticketing systems to manage incidents.
• Familiarity with Active Directory and/or Microsoft Entra ID.
• Strong troubleshooting and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-line technical support to Wolf employees.
• Troubleshoot hardware, software, and access issues.
• Support end users across multiple locations.
• Deploy devices with Microsoft Intune and Autopilot.
• Help with security and endpoint tools.
• Escalate complex issues as needed.
• Create and update documentation and knowledge base.
• Participate in IT projects and rollouts.

Skills

Troubleshooting

Customer service

Communication

Problem-solving

Multitasking

Education

Degree in IT/CS or related field

Tools

Microsoft Intune

Windows Autopilot

Microsoft Entra ID

Active Directory

Microsoft 365

ServiceNow

SysAid

ConnectWise

AI tools (Copilot)

Job description

Wolf & Company, P.C. is seeking a motivated Service Desk Technician to join our Information Services team in Boston. This role delivers first-line technical support and troubleshoots hardware, software, and access issues for employees.

You will deploy devices with Microsoft Intune and Autopilot, support Microsoft 365, Entra ID, and security tools, and help with onboarding and IT projects. Onsite presence is required 3-4 days during onboarding.