Hybrid Service Desk Admin II: IT Support & Projects

CareMetx, LLC; United States; Hybrid; USD 52,000 - 70,000; Full time

Job summary

CareMetx, LLC is seeking a Service Desk Admin II to provide technical assistance for computer systems, hardware, and software. The position is hybrid with some in-office and remote work. The role includes onboarding new hires, managing helpdesk tickets, and contributing to IT projects.

The candidate should have an Associate degree (preferred) and 4+ years of end-user support experience, strong communication, and problem-solving skills to support a dynamic healthcare tech environment.

Qualifications

• Associate degree in computer science or related field preferred.
• 4+ years’ experience providing end-user support for PC desktop and application software.

Responsibilities

• Serve as first point of contact for technical assistance via phone or email.
• Perform remote troubleshooting and provide local IT support for remote sites.
• Lead IT projects and contribute to process improvements.
• Create and maintain technical documentation and knowledgebase articles.
• Onboard new employees with IT setup including accounts and hardware.
• Manage helpdesk tickets through the ticket lifecycle and follow up with customers.

Skills

End-user support

Project Management

Technical communication

Problem solving

Detail oriented

Interpersonal skills

Education

Associate degree in computer science/MIS or similar technical field

Tools

Microsoft Office 365

Windows Desktop OS

Google Workspace

Networking basics (routers, switches)

Job description

CareMetx, LLC is seeking a Service Desk Admin II to provide technical assistance for computer systems, hardware, and software. The position is hybrid with some in-office and remote work. The role includes onboarding new hires, managing helpdesk tickets, and contributing to IT projects.

The candidate should have an Associate degree (preferred) and 4+ years of end-user support experience, strong communication, and problem-solving skills to support a dynamic healthcare tech environment.