Senior IT Service Desk Engineer - Remote Automation

Net-Health; Pittsburgh (Allegheny County); Remote; USD 41,000 - 47,000; Full time

Job summary

Net Health is looking for a Level III IT Service Desk Representative to serve as the technical anchor of our internal client experience. This role supports a fully remote workforce and operates within HITRUST and SOC 2 controls, focusing on ownership, proactive problem solving, and high‑quality service delivery.

You will escalate and resolve complex issues, manage endpoints with Intune and Autopilot, administer Microsoft 365 and Entra ID, and drive automation with PowerShell and Microsoft Graph

Qualifications

• High School diploma or GED required; a technical degree or certification preferred.
• 3 to 5 years of related IT support experience with escalation-level responsibility.
• Hands-on administration experience with Microsoft Intune including policy authoring and Autopilot.
• Hands-on administration with Microsoft 365 and Entra ID (MFA, licenses).
• Experience supporting patching or endpoint compliance programs.
• Scripting and automation using PowerShell and Microsoft Graph.
• Windows troubleshooting and macOS administration in an MDM environment.
• Strong networking fundamentals for a distributed remote workforce.
• Clear written and verbal communication with senior leadership.
• Experience in regulated/healthcare environments (HITRUST, SOC 2, HIPAA preferred).
• Experience administering enterprise AI or emerging tech platforms is a plus.

Responsibilities

• Escalation and technical support for complex issues.
• End-to-end resolution of hardware, OS, app, network, and access issues for a remote workforce.
• Identify root causes and drive permanent fixes through automation and policy.
• Collaborate with Platform Engineering, Security, and application teams.
• Maintain accurate ticket records for trend analysis and audits.
• Administer Microsoft Intune configurations and Autopilot provisioning.
• Manage macOS enrollment and policy parity with Windows.
• Patch management and remediation of failed devices.
• Coordinate hardware lifecycle and asset management.
• Administer Microsoft 365 services and onboarding/offboarding; license management.
• Support enterprise AI environment and enable users with guidance.

Skills

Communication skills

PowerShell scripting

Windows troubleshooting

Microsoft Graph

Education

High School diploma or GED

Microsoft 365 Certified: Endpoint Administrator

ITIL

Tools

Microsoft Intune

Microsoft 365

Windows Autopilot

Entra ID

Job description

Net Health is looking for a Level III IT Service Desk Representative to serve as the technical anchor of our internal client experience. This role supports a fully remote workforce and operates within HITRUST and SOC 2 controls, focusing on ownership, proactive problem solving, and high‑quality service delivery.

You will escalate and resolve complex issues, manage endpoints with Intune and Autopilot, administer Microsoft 365 and Entra ID, and drive automation with PowerShell and Microsoft Graph