Tier 2 IT Support Specialist - Hybrid & Client-Focused

NetCov; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

NetCov is looking for a Service Desk Specialist II in New York to provide Tier 2 support, resolving technical issues across various platforms. The ideal candidate will manage client IT systems, support documentation, and maintain high customer satisfaction.

This full-time hybrid role requires technical expertise with Microsoft OS, networks, and cloud systems. Key responsibilities include problem-solving, communication, and optimizing client systems to ensure efficient operations.

Qualifications

• 2-5 years of relevant IT experience in a support role.
• Ability to diagnose and resolve technical issues effectively.
• Experience with troubleshooting tools and techniques.

Responsibilities

• Provide Tier 2 support, resolving hardware and software issues.
• Monitor and optimize client systems for performance and security.
• Maintain client communication regarding support inquiries.

Skills

Technical knowledge of IT infrastructures

Proficiency with Microsoft server and client OS

Strong organizational skills

Excellent communication abilities

Education

Bachelor's or Associate’s degree in IT or related field

Tools

CompTIA A+/Network+/Security+

AWS, Azure, Microsoft MCP

Cisco CCNA

Job description

NetCov is looking for a Service Desk Specialist II in New York to provide Tier 2 support, resolving technical issues across various platforms. The ideal candidate will manage client IT systems, support documentation, and maintain high customer satisfaction.

This full-time hybrid role requires technical expertise with Microsoft OS, networks, and cloud systems. Key responsibilities include problem-solving, communication, and optimizing client systems to ensure efficient operations.