Remote Help Desk II — Tier II MSP IT & Security Support

Harbor Networks, Inc.; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Competitive salary

Job summary

Harbor IT is seeking a remote-first Help Desk Technician II to serve as the Tier 2 escalation point for complex issues across healthcare and life sciences clients. You will own tickets end-to-end, mentor junior staff, and collaborate with infrastructure teams to support deployments and upgrades.

The role emphasizes uptime, data security, and regulatory sensitivity (HIPAA/PHI). You will work remotely with occasional onsite visits and participate in after-hours on-call rotations within Harbor IT’s

Qualifications

• 3+ years IT support in MSP or professional services.
• Experience with Microsoft 365, Intune, MFA.
• Certifications such as Network+ or Microsoft 365 MD are a plus.

Responsibilities

• Serve as Tier 2 escalation for complex hardware, software, and network issues.
• Manage Microsoft 365, Entra ID, AD, and Intune endpoints; configure GPOs.
• Troubleshoot Windows 10/11 issues, MFA problems, and network connectivity.
• Apply security practices: MFA, EDR monitoring, HIPAA/PHI awareness.
• Use RMM/PSA tools to manage tickets, patches, and assets.
• Mentor Help Desk I technicians and participate in on-call rotations.

Skills

Microsoft 365,

Azure platform

Active Directory

IT support

Troubleshooting

Security awareness

Documentation

Education

Bachelor's degree preferred in IS/CS

Tools

N-able RMM

ConnectWise Manage

Microsoft Defender for Endpoint

Job description

Harbor IT is seeking a remote-first Help Desk Technician II to serve as the Tier 2 escalation point for complex issues across healthcare and life sciences clients. You will own tickets end-to-end, mentor junior staff, and collaborate with infrastructure teams to support deployments and upgrades.

The role emphasizes uptime, data security, and regulatory sensitivity (HIPAA/PHI). You will work remotely with occasional onsite visits and participate in after-hours on-call rotations within Harbor IT’s