Service Desk Analyst - Windows & Office 365 Support

Sonoma Consulting Inc.; Glenview (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm is seeking a motivated Service Desk Analyst to join the Global Service Desk team in Glenview, IL. The ideal candidate will have solid technical support experience and strong communication skills. Responsibilities include providing phone support for hardware and software issues, logging service desk incidents, and delivering exceptional customer service. A minimum of two years in a Service Desk role is required, along with proficiency in Windows 7 and Microsoft Office 365. This is a full-time, permanent position.

Qualifications

• Minimum of two years experience in a corporate Service Desk role.
• Strong background with PC systems running Windows 7 or greater.
• Proven experience with Microsoft Office 365.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Level 1 and Level 2 phone support for incidents related to hardware and software.
• Field tickets via phone or email and record incident information.
• Troubleshoot and resolve incidents while maintaining customer satisfaction.
• Create and maintain documentation providing consistent solutions.

Skills

Customer service skills

Technical troubleshooting

Multi-tasking

Communication skills

Teamwork

Tools

Windows 7

Microsoft Office 365

Lotus Notes

Job description

A leading IT consulting firm is seeking a motivated Service Desk Analyst to join the Global Service Desk team in Glenview, IL. The ideal candidate will have solid technical support experience and strong communication skills. Responsibilities include providing phone support for hardware and software issues, logging service desk incidents, and delivering exceptional customer service. A minimum of two years in a Service Desk role is required, along with proficiency in Windows 7 and Microsoft Office 365. This is a full-time, permanent position.