Hybrid Help Desk Specialist - First-Line IT Support

NYCM Insurance; Town of Edmeston (NY); Hybrid; USD 37,000 - 55,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

NYCM Insurance is seeking a Help Desk Analyst to provide first-level support via phone and ticketing systems. This hybrid role requires two in-office days per week and offers a 37.5-hour work week with on-call rotations.

Responsibilities include dispatching to Technical Support, maintaining service and licensing records, and ensuring timely processing of customer requests. Applicants should have a high school diploma and strong communication skills.

Qualifications

• End user knowledge of typical office software and hardware.
• Strong interpersonal and customer service skills.
• Clear written, oral, and listening abilities.
• Ability to follow procedures in a timely manner.

Responsibilities

• Answer the Help Desk phone and provide first level support.
• Dispatch technical staff to user calls when needed.
• Maintain the Service Management System and inventory data.
• Maintain software licensing database and perform audits.
• Handle on-call rotation and cover flexible hours.

Skills

End user knowledge

Customer service

Written & verbal comm.

Teamwork

Education

High school diploma or equivalent

Job description

NYCM Insurance is seeking a Help Desk Analyst to provide first-level support via phone and ticketing systems. This hybrid role requires two in-office days per week and offers a 37.5-hour work week with on-call rotations.

Responsibilities include dispatching to Technical Support, maintaining service and licensing records, and ensuring timely processing of customer requests. Applicants should have a high school diploma and strong communication skills.