Hybrid Service Desk Analyst - IT Support & Customer Care

VMGTS; Herndon (VA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Vanguard Management Solutions in Herndon, VA is hiring an entry-level Service Desk Analyst to support a client, combining hands-on troubleshooting with patient customer service. This full-time hybrid role requires on-site presence three days a week and allows remote work two days.

You will install hardware and approved software, guide users through technical issues, document resolutions, and coordinate with support teams to resolve problems. A Secret clearance is required.

Qualifications

• Excellent written and verbal communication skills are required.
• Strong organizational and analytical abilities.
• Proven problem-solving capabilities and ability to manage multiple priorities.

Responsibilities

• Install or assist with installation of hardware and peripheral components.
• Load and verify approved operating system and productivity software packages.
• Instruct users on equipment, software, and support documentation.
• Diagnose user hardware, software, and operator issues and coordinate resolution.
• Escalate major hardware problems to the appropriate service personnel.

Skills

Excellent communication

Strong organizational skills

Problem-solving skills

Ability to manage priorities

Active Secret Security Clearance

Job description

Vanguard Management Solutions in Herndon, VA is hiring an entry-level Service Desk Analyst to support a client, combining hands-on troubleshooting with patient customer service. This full-time hybrid role requires on-site presence three days a week and allows remote work two days.

You will install hardware and approved software, guide users through technical issues, document resolutions, and coordinate with support teams to resolve problems. A Secret clearance is required.