Hybrid IT Retail Support Technician - POS & Retail Systems

Savers | Value Village; Meridian (ID); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Paid time off

Employee discounts

Life insurance

EAP

Job summary

Savers Value Village in Boise, Idaho is seeking an IT Retail Support Technician to maintain POS systems, support stores, and ensure the reliability of retail applications. This role is hybrid and located in Boise with on-site and remote elements as needed.

You will work with the Retail Systems team, provide Tier 1 support across channels, and help sustain high system availability while documenting issues and contributing to knowledge bases.

Qualifications

• Experience with POS systems and store IT environments.
• Strong troubleshooting and analytical abilities.
• Familiarity with Windows Server and Active Directory.
• Microsoft Certification / CompTIA preferred.

Responsibilities

• Maintain and troubleshoot POS applications and hardware.
• Provide Tier 1 support to store personnel via phone, chat, or email.
• Collaborate with Retail Systems team to ensure high availability.
• Document issues and contribute to knowledge base articles.
• Participate in after-hours on-call support as needed.
• Adhere to department policies and procedures.

Skills

POS systems knowledge

POS hardware

Windows Server

Active Directory

SCCM

Analytical skills

Troubleshooting

Communication

Education

Bachelor’s degree in computer science or related field

Microsoft Certification / CompTIA

Tools

Microsoft SCCM

Active Directory

POS systems tooling

Windows OS administration

Job description

Savers Value Village in Boise, Idaho is seeking an IT Retail Support Technician to maintain POS systems, support stores, and ensure the reliability of retail applications. This role is hybrid and located in Boise with on-site and remote elements as needed.

You will work with the Retail Systems team, provide Tier 1 support across channels, and help sustain high system availability while documenting issues and contributing to knowledge bases.