IT Operations & Support Analyst I - Tier 1/2 Tech Support

IdahoPTV; Boise (ID); On-site; USD 39,000 - 44,000; Full time

Job summary

Idaho Transportation Department seeks an IT Operations & Support Analyst I in Boise to deliver Tier 1 and 2 technical support, assist with conference room tech, and act as a primary contact for users needing technology help.

The role emphasizes strong communication and technical aptitude, with responsibilities including hardware/software troubleshooting, user account management, and audio/video conferencing support.

Qualifications

• Strong troubleshooting skills in computer hardware, software, capabilities, and terminology.
• Excellent communication skills and strong technical aptitude.

Responsibilities

• Troubleshoot issues with technology for a variety of services and desktop applications.
• Install and troubleshoot hardware and software; imaging and replacement of computer hardware; install upgrades for users.
• Creating user accounts and adjusting permissions.
• Providing support for video and tele-conferencing services.

Skills

Troubleshooting

Communication skills

Job description

Idaho Transportation Department seeks an IT Operations & Support Analyst I in Boise to deliver Tier 1 and 2 technical support, assist with conference room tech, and act as a primary contact for users needing technology help.

The role emphasizes strong communication and technical aptitude, with responsibilities including hardware/software troubleshooting, user account management, and audio/video conferencing support.