IT Kiosk Support Technician – L1

Teceze USA; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Teceze USA in Boise, ID is seeking an onsite IT Kiosk Support Technician – L1 to manage smart lockers and self-service kiosks. You will assist users with device pickup and returns and monitor kiosk availability.

Responsibilities include basic troubleshooting, reporting technical issues, maintaining inventory and usage records, and escalating unresolved incidents to the appropriate support teams. The role requires 0–2 years in IT support or customer service and strong communication skills to

Qualifications

• Basic IT Troubleshooting
• Kiosk Support
• Hardware Support
• Inventory Management
• Ticket Management
• Customer Service
• Communication Skills

Responsibilities

• onsite support to manage smart lockers and IT self-service kiosks
• Assisting users with device pickup and returns
• Monitoring kiosk availability
• Performing basic troubleshooting
• Reporting technical issues
• Maintaining inventory and usage records
• Escalating unresolved incidents to the appropriate support teams

Skills

Basic IT Troubleshooting

Kiosk Support

Hardware Support

Inventory Management

Ticket Management

Customer Service

Communication Skills

Job description

Job Title: IT Kiosk Support Technician – L1

(Smart Locker / Kiosk Operator – L1 Support)

Location: Boise, Idaho, USA

Job Description:

• We are seeking an onsite support professional to manage smart lockers and IT self-service kiosks.
• Responsibilities include assisting users with device pickup and returns, monitoring kiosk availability, performing basic troubleshooting, reporting technical issues, maintaining inventory and usage records, and escalating unresolved incidents to the appropriate support teams.

Key Skills: Basic IT Troubleshooting, Kiosk Support, Hardware Support, Inventory Management, Ticket Management, Customer Service, Communication Skills.

Experience: 0–2 years in IT support, technical operations, or customer service.