Hybrid IT & Operations Specialist

PLUS Pr; Arlington (VA); Hybride; USD 60 000 - 81 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401k

Life insurance

Parental leave

Paid vacation

Paid sick leave

Hybrid work environment

Résumé du poste

PLUS Communications in Arlington, VA is seeking an IT & Business Operations Specialist to join our Operations team. You will manage and optimize IT infrastructure, oversee technical support, systems administration, and business operations initiatives.

You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency. What does a day in the life look like?

Qualifications

• 3-4 years of help desk experience.
• Bachelor’s degree or equivalent technical certifications.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm.
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels.

Responsabilités

• Provide technical assistance and support for IT requests and issues related to computer systems, software, hardware, and access to relevant business applications.
• Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including for client-level meetings.
• Support special projects related to hardware and software enhancements and troubleshooting.
• Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards.
• Provide ad hoc operational support across the organization as needed.

Connaissances

Help desk

Microsoft 365

Ticketing systems

Communication skills

Organizational skills

Attention to detail

Independent projects

Confidentiality

Formation

Bachelor's degree

Outils

Jira

ServiceNow

Zendesk

Description du poste

PLUS Communications in Arlington, VA is seeking an IT & Business Operations Specialist to join our Operations team. You will manage and optimize IT infrastructure, oversee technical support, systems administration, and business operations initiatives.

You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency. What does a day in the life look like?