Hybrid IT & Business Operations Specialist

PLUS Communications; Arlington (VA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Parental leave

Paid vacation

Paid sick leave

Hybrid work environment

Job summary

PLUS Communications, based in Arlington, VA, seeks an IT & Business Operations Specialist to manage IT infrastructure, provide technical support, and optimize business operations. The role emphasizes system reliability, security, and collaboration with leadership to improve efficiency.

You will support end-user needs, lead IT onboarding/offboarding, and coordinate with the parent IT team while maintaining confidentiality across projects.

Qualifications

• 3-4 years of help desk experience.
• Bachelor's degree or equivalent technical certifications.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk).
• Meticulous attention to detail, strong organizational and communication skills.

Responsibilities

• Provide technical assistance and support for IT requests related to computers, software, hardware, and access to business apps.
• Lead IT orientation for new employees and oversee offboarding for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including client meetings.
• Support hardware and software enhancements and troubleshooting projects.
• Act as primary IT liaison between PLUS and parent company IT team to ensure compliance.
• Provide ad hoc operational support across the organization as needed.

Skills

Help desk experience

MS 365 proficiency

Communication skills

Organizational skills

Confidentiality mindset

Education

Bachelor's degree or equivalent certifications

Tools

Microsoft 365

Jira

ServiceNow

Zendesk

Job description

PLUS Communications, based in Arlington, VA, seeks an IT & Business Operations Specialist to manage IT infrastructure, provide technical support, and optimize business operations. The role emphasizes system reliability, security, and collaboration with leadership to improve efficiency.

You will support end-user needs, lead IT onboarding/offboarding, and coordinate with the parent IT team while maintaining confidentiality across projects.