IT & Business Operations Specialist

PLUS Communications; Arlington (VA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Parental leave

Paid vacation

Paid sick leave

Hybrid work environment

Job summary

PLUS Communications, based in Arlington, VA, seeks an IT & Business Operations Specialist to manage IT infrastructure, provide technical support, and optimize business operations. The role emphasizes system reliability, security, and collaboration with leadership to improve efficiency.

You will support end-user needs, lead IT onboarding/offboarding, and coordinate with the parent IT team while maintaining confidentiality across projects.

Qualifications

• 3-4 years of help desk experience.
• Bachelor's degree or equivalent technical certifications.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk).
• Meticulous attention to detail, strong organizational and communication skills.

Responsibilities

• Provide technical assistance and support for IT requests related to computers, software, hardware, and access to business apps.
• Lead IT orientation for new employees and oversee offboarding for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including client meetings.
• Support hardware and software enhancements and troubleshooting projects.
• Act as primary IT liaison between PLUS and parent company IT team to ensure compliance.
• Provide ad hoc operational support across the organization as needed.

Skills

Help desk experience

MS 365 proficiency

Communication skills

Organizational skills

Confidentiality mindset

Education

Bachelor's degree or equivalent certifications

Tools

Microsoft 365

Jira

ServiceNow

Zendesk

Job description

PLUS Communications is based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising and media buying. PLUS means more!

We are seeking an extremely motivated, self-starting specialist to provide technical support for a fast-paced work environment.

Are you looking for:

• A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment?
• A role where you can apply your technical expertise to solve complex problems and make a direct impact on organizational efficiency and security?
• An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skillset and opportunities for professional development?

Then look no further. PLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team.

As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives. You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency.

Requirements

What does a day in the life of a PLUS IT & Business Operations Specialist look like?

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications.
• Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including for client-level meetings
• Support special projects related to hardware and software enhancements and troubleshooting
• Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards
• Provide ad hoc operational support across the organization as needed

What does it take to be a PLUS IT & Business Operations Specialist?

• 3-4 years of help desk experience
• Bachelor's degree or equivalent technical certifications
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools)
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar)
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels

Benefits

This is a full-time position requiring 40 hours per week, with a hybrid schedule that includes both in-office and remote work. This position is non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.

The budgeted salary is $60,000 and there is an opportunity for a year-end bonus.

• Medical, dental, vision, 401k, and life insurance
• Paid parental leave program, paid vacation and paid sick leave
• Work from home hybrid environment

PLUS Communications is an Equal Employment Opportunity (EEO) employer.