Hybrid Call Center Manager – DC (Public Trust)

ActioNet, Inc.; Washington (District of Columbia); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Savings Plan

Paid Time Off (PTO)

Job summary

A leading IT services company in Washington, D.C. is seeking a Call Center Manager to oversee operations and ensure high-quality customer support. The ideal candidate will have over five years of experience managing Call Center teams and must possess ITIL and Agile knowledge. This role offers a hybrid work model and a competitive salary range of $80,000-$110,000. The company values employee commitment and community outreach.

Qualifications

• Five or more years managing and leading Call Center teams.
• Microsoft Office Specialist certification in at least 1 application.
• Strong management skills to manage resources and processes.

Responsibilities

• Supervise all Call Center personnel assigned to this contract.
• Ensure adherence to all Tier 1 SOPs.
• Train staff responsible for user support.

Skills

ITIL methodologies

Agile methodologies

Customer service

Problem-solving skills

Time-management skills

Education

Bachelor's degree in computer science/information systems

Tools

Microsoft Office

ServiceNow certification

Job description

A leading IT services company in Washington, D.C. is seeking a Call Center Manager to oversee operations and ensure high-quality customer support. The ideal candidate will have over five years of experience managing Call Center teams and must possess ITIL and Agile knowledge. This role offers a hybrid work model and a competitive salary range of $80,000-$110,000. The company values employee commitment and community outreach.