IT Operations Engineer - Hybrid Infra & Support

Target; Minneapolis (MN); Hybrid; USD 56,400 - 101,500; Full time

Benefits offered by this job

Comprehensive health benefits

401(k)

Employee discount

Paid sick leave

Paid vacation

Job summary

A leading retail corporation in Minneapolis is seeking an IT Operations Engineer to provide technical support and improve IT service delivery. You will resolve complex hardware and software issues, educate users on technology, and collaborate with engineering teams. Ideal candidates have a minimum of 1-2 years in technical support, strong multitasking abilities, and are adaptable in a fast-paced environment. The role includes a hybrid work model with both onsite and virtual responsibilities.

Qualifications

• 1–2 years of relevant technical support experience in service desk/help desk or desktop support roles.
• Knowledge of macOS and Windows operating systems.
• Ability to multitask effectively in a busy environment.

Responsibilities

• Provide technical support to end users, resolving hardware and software issues.
• Educate users on existing and emerging technologies.
• Execute ITIL-aligned IT service management in the ticketing system.

Skills

Technical support

Troubleshooting

Customer support

Communication skills

Adaptability

Tools

Microsoft 365 Copilot

Windows

macOS

Job description

A leading retail corporation in Minneapolis is seeking an IT Operations Engineer to provide technical support and improve IT service delivery. You will resolve complex hardware and software issues, educate users on technology, and collaborate with engineering teams. Ideal candidates have a minimum of 1-2 years in technical support, strong multitasking abilities, and are adaptable in a fast-paced environment. The role includes a hybrid work model with both onsite and virtual responsibilities.