Hybrid IT Infrastructure Specialist for Secure Mission Tech

Guide Dogs for the Blind, Inc.; Oregon; Hybrid; USD 58.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid work after onboarding

Campus‑based role in Oregon

Zusammenfassung

Guide Dogs for the Blind is seeking an IT Infrastructure Specialist for Oregon to provide technical support across computer systems, networks, telephony, security, audiovisuals, and software. The role is primarily campus‑oriented with hybrid work after onboarding and close collaboration with CA IT leadership.

You will manage complex projects, support on‑site and remote users, and help maintain security, change management, and system reliability while staying current with evolving technologies

Qualifikationen

• Minimum five years of computer hardware/software support and network administration experience.
• Experience with Windows, Active Directory, VMware, Box, Zoom, Verkada, ArcticWolf, Ruckus, remote access and patch management tools.
• Strong understanding of TCP/IP networking, WAN environments, and Wi‑Fi systems.
• Knowledge of cybersecurity best practices and standards.
• Progress toward or completion of technical certifications (e.g., Microsoft certifications, CompTIA Network+) preferred.
• Ability to quickly learn and support new technologies, including assistive tools for individuals with visual impairments.
• Strong communication skills with both technical and non‑technical users.
• Ability to perform physical tasks such as bending, kneeling, and lifting up to 20 pounds.

Aufgaben

• Manage complex assigned projects, develop timelines with IT leadership, and meet established deadlines while balancing multiple priorities.
• Respond to Help Desk requests with timely, high‑quality support for on‑campus, remote, and field users across a range of devices and applications.
• Research, configure, maintain, and troubleshoot network, server and storage hardware and systems, audiovisual systems, videoconferencing tools, access control and surveillance systems, phones, and desktop and mobile devices.
• Perform network maintenance, configuration, and repairs, including occasional after‑hours work.
• Support upgrades and integration of application software.
• Create technical and end‑user documentation that meets accessibility guidelines.
• Manage complex technology projects such as new system deployments and major upgrades with limited direction.
• Serve as backup for CA IT Infrastructure Specialist performing network administration duties, enforcing security policies, restoring data, and resolving complex infrastructure issues.

Jobbeschreibung

Guide Dogs for the Blind is seeking an IT Infrastructure Specialist for Oregon to provide technical support across computer systems, networks, telephony, security, audiovisuals, and software. The role is primarily campus‑oriented with hybrid work after onboarding and close collaboration with CA IT leadership.

You will manage complex projects, support on‑site and remote users, and help maintain security, change management, and system reliability while staying current with evolving technologies