Hybrid IT Helpdesk Technician I | Windows & Ticket Support

TLC Engineering Solutions, Inc; Orlando (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merit-based incentive bonus

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 holidays

Flexible schedules

Work-from-home options

Job summary

TLC Engineering Solutions, Inc. in Orlando, FL is seeking an Entry IT Helpdesk Technician I to join our team. The role focuses on configuring and troubleshooting workstations, laptops, tablets and monitors, while managing tickets in our IT system.

A friendly, communicative approach helps resolve issues for employees quickly. The position is full-time with a hybrid schedule requiring two days in-office per week, offering development opportunities across a major multidisciplinary firm with long

Qualifications

• At least 1 year of IT experience.
• Comprehensive knowledge of workstation hardware and Windows Operating Systems.
• Able to communicate clearly to explain resolutions to employees.

Responsibilities

• Configure and troubleshoot workstations, laptops, tablets, monitors.
• Maintain the TLC IT Ticket system and close tickets after resolution.

Skills

IT support

Windows OS

Hardware basics

Education

CompTIA A+

MCSA

Tools

IT ticketing system

Job description

TLC Engineering Solutions, Inc. in Orlando, FL is seeking an Entry IT Helpdesk Technician I to join our team. The role focuses on configuring and troubleshooting workstations, laptops, tablets and monitors, while managing tickets in our IT system.

A friendly, communicative approach helps resolve issues for employees quickly. The position is full-time with a hybrid schedule requiring two days in-office per week, offering development opportunities across a major multidisciplinary firm with long