Hybrid IT Help Desk Technician (Tier 1)

ClearCompany Talent Management Software; Seattle, Northern (WA, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

The Allen Institute is seeking a Help Desk Technician I – End User Support to assist Windows, Mac, and Linux users with hardware and software issues. This role emphasises fast ticket resolution, strong communication, and alignment with IT procedures in a dynamic environment.

The position requires a Bachelor’s degree or IT certification, 1–2 years of experience, and familiarity with Office 365. Eligible for benefits and onsite primary work with some remote flexibility.

Qualifications

• Bachelor’s degree or equivalent IT certification required.
• 1–2 years of experience in supporting computing resources.
• Experience with Office 365 suite and tools.
• Experience with Windows and Mac computing resources.
• Experience using IT knowledge bases and ticketing systems.
• Strong troubleshooting and excellent customer service skills.

Responsibilities

• Provide timely Tier 1 Help Desk support for Windows, Mac, and Linux environments.
• Follow incident escalation procedures and notify leadership as needed.
• Install, configure, and support hardware, software, and peripherals.
• Assist with AV equipment and IT-related Move/Add/Change duties.
• Maintain IT asset inventory and assist in procurement.

Skills

Troubleshooting

Customer service

Communication

Office 365

Windows/Mac/Linux

Education

Bachelor’s degree or equivalent IT certification

Tools

Office 365 suite

Ticketing system

IT knowledge base

Job description

The Allen Institute is seeking a Help Desk Technician I – End User Support to assist Windows, Mac, and Linux users with hardware and software issues. This role emphasises fast ticket resolution, strong communication, and alignment with IT procedures in a dynamic environment.

The position requires a Bachelor’s degree or IT certification, 1–2 years of experience, and familiarity with Office 365. Eligible for benefits and onsite primary work with some remote flexibility.